Privacy Policy

📅 Effective date: 1 April 2025 📌 Applies to: pawtl.pro

1 Who we are

Pawtl.Pro is operated by Julia Hunter, a sole trader based in the United Kingdom. When this policy refers to "we", "us" or "our", it means Julia Hunter trading as Pawtl.Pro.

If you have any questions about this policy or how we handle your data, please contact us at hello@pawtl.pro.

2 What data we collect

We collect information in two ways — data you provide directly, and data collected automatically.

Data you provide:

Your name and email address when you create an account
Your business details (business name, address, phone, website) entered in Settings
Your banking details for invoice purposes (stored securely, never shared with third parties)
Client records you create — names, addresses, phone numbers, email addresses
Pet records — names, breeds, photos, health and care notes
Booking records, invoices, expenses, and uploaded documents

Data collected automatically:

Your email address and authentication tokens via Supabase Auth
Basic usage data (such as when you log in) through our hosting infrastructure

        Important: The client and pet data you enter belongs to you. We do not use it for any purpose other than providing the service to you.
      

3 How we use your data

We use the data we collect to:

Provide and operate the Pawtl.Pro service
Send invoices to your clients on your behalf (when you use the email invoicing feature)
Manage your account, subscription, and billing
Respond to support requests
Improve the service based on how it is used

We do not sell your data, use it for advertising, or share it with third parties for marketing purposes.

4 Legal basis for processing (UK GDPR)

We process your personal data on the following legal bases:

Contract — processing your account and subscription data is necessary to provide the service you have signed up for
Legitimate interests — improving the service and preventing fraud
Legal obligation — retaining certain financial records as required by UK law

5 Third-party services

Pawtl.Pro uses the following third-party services to operate. Each has its own privacy policy:

Supabase — database, file storage and authentication (supabase.com/privacy)
Vercel — website hosting (vercel.com/legal/privacy-policy)
Resend — transactional email for invoice delivery (resend.com/legal/privacy-policy)
Stripe — subscription billing and payment processing (stripe.com/gb/privacy)

Data is stored on servers located within the European Economic Area (EEA) or with providers that maintain equivalent data protection standards.

6 Data retention

We retain your account data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it by law (for example, financial records which must be kept for 6 years under UK tax law).

7 Your rights

Under UK GDPR you have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data (subject to legal retention obligations)
Portability — receive your data in a portable format
Objection — object to processing based on legitimate interests
Restriction — ask us to restrict how we use your data while a complaint is resolved

To exercise any of these rights, email us at hello@pawtl.pro. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.

8 Cookies

Pawtl.Pro uses only essential cookies and browser storage (localStorage) required to keep you logged in and maintain your session. We do not use tracking cookies or advertising cookies.

9 Changes to this policy

We may update this policy from time to time. If we make significant changes, we will notify you by email or with a notice in the app. The effective date at the top of this page will always reflect the most recent version.

Terms of Service

📅 Effective date: 1 April 2025 📌 Applies to: pawtl.pro

1 About these terms

These Terms of Service ("Terms") govern your use of Pawtl.Pro, operated by Julia Hunter (sole trader, United Kingdom). By creating an account you agree to these Terms.

If you do not agree, please do not use the service. For questions, contact us at hello@pawtl.pro.

2 The service

Pawtl.Pro is a business management tool for self-employed dog walkers and pet sitters. It provides tools for managing clients, pets, bookings, invoices, and expenses.

We reserve the right to modify, update, or discontinue features of the service at any time. We will give reasonable notice of significant changes where possible.

3 Your account

You must be at least 18 years old to create an account
You are responsible for keeping your login credentials secure
You must provide accurate information when registering
One account per person — you may not share your account with others
You are responsible for all activity that occurs under your account

4 Free tier and subscription

Pawtl.Pro operates on the following model:

14-day free trial — full access to all features from the moment you sign up, no payment card required
Free tier — after your trial, if you do not subscribe, your account moves to the free tier automatically. You retain access to all your data and most features, with a limit of 5 clients and email invoice sending disabled
Paid subscription — unlocks unlimited clients and all features. Billed monthly or annually as shown on the pricing page

        Your data is always yours. Whether you are on the free tier or a paid plan, you can export or delete your data at any time. We will never hold your data hostage.
      

5 Billing and cancellation

Subscriptions are billed in advance, monthly or annually
You can cancel at any time from your account settings — your access continues until the end of the current billing period
We do not offer refunds for partial billing periods, except where required by UK consumer law
If a payment fails, we will notify you and attempt to retry. Access may be suspended if payment cannot be collected after reasonable attempts
Prices may change with 30 days' notice. Early adopter pricing is grandfathered for the duration of a continuous active subscription

6 Acceptable use

You agree to use Pawtl.Pro only for lawful purposes and in connection with operating a legitimate pet care business. You must not:

Use the service to store or transmit unlawful, harmful, or fraudulent content
Attempt to gain unauthorised access to any part of the service or another user's data
Use the service in a way that damages, disables, or impairs it
Resell or sublicence access to the service to others

We reserve the right to suspend or terminate accounts that violate these terms.

7 Your data and content

You own all data and content you enter into Pawtl.Pro — your client records, pet information, bookings, invoices, and documents. We do not claim any rights over it.

You grant us a limited licence to store and process your data solely for the purpose of providing the service to you. This licence ends when you delete your account.

You are responsible for ensuring that any personal data you enter about third parties (such as your clients) complies with your own obligations under UK GDPR. As a dog walker or pet sitter collecting client data, you may need to register with the ICO as a data controller.

8 Availability and liability

We aim to keep Pawtl.Pro available at all times but cannot guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

To the maximum extent permitted by UK law, Pawtl.Pro is provided "as is" without warranty of any kind. We are not liable for any loss of data, loss of income, or indirect losses arising from your use of the service.

Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9 Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10 Changes to these terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes by email. Continued use of the service after that period constitutes acceptance of the updated Terms.